Privacy policy

What we collect

When you place an order we keep what you enter in the order form: your name, phone number (and a second one if you add it), delivery address (governorate, city or area, street, building, floor, apartment and a landmark), delivery notes, and the items you ordered with their amounts.

We never ask for card details: payment is cash on delivery. There are no customer accounts or passwords.

Why we use it

To confirm your order with you by phone or WhatsApp, prepare and deliver it, handle any exchange or return, and keep our order and accounting records. We use your details for nothing else, and we do not send you advertising.

Who sees it

The Kidzenia team, each with a personal account. And the courier delivering your order: your name, phone, address and the amount to collect, nothing more.

We do not sell your details or share them with anyone else, unless the law requires it.

Cookies

We use one cookie that keeps your shopping cart, and a short-lived one that shows the "added to cart" message. We use no analytics or advertising tools that track you.

How it is kept safe

Your details are stored on the shop's own server. Only the team can reach them, each with a personal account, and the owner's account also needs a code from a phone app. Backups are encrypted. We keep order details for as long as the order and our accounting and legal obligations require.

Your rights

Under Egypt's Personal Data Protection Law (No. 151 of 2020), you can ask what we hold about you, and ask us to correct or delete it. Get in touch through our Contact page and we will reply.